Huntsman Mini Slowing down system start after firmware update | Razer Insider

Huntsman Mini Slowing down system start after firmware update

  • 21 December 2020
  • 68 replies
  • 305 views

I was very happy with my Razer Huntsman mini up untill the moment I noticed that it had sticky keys problem. Tried updating the firmware through Razer's own special tool (they do recommend using the latest firmware)... aaand the whole SYSTEM now starts WAY slower than it should. The problem is a 100% firmware update, as it's never occured before and the system starts perfectly IF I disconnect the KB.
It is impossible to go back to the previous firmware (what?...) and the sticky keys issue persists on top of that. The KB was sent to me as a gift from a friend, who lives in a different country. RMA won't work. I'm stuck with a pretty much broken product.

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68 Replies

ChillyRide
To all of u. There is a firmware update here: /huntsman-mini-broke-my-windows.65606/page-12
All issues solved. Fresh Windows installed trying reproduce issues. Its fixed. Finally. Very happy. I think its more AMD Windows problem rather than Razer. Not optimised software and it working on Intel boards.


Thank you, for sharing. That fixed it for me as well. Appreciate the group effort here. Take care.
Userlevel 1
To all of u. There is a firmware update here: /huntsman-mini-broke-my-windows.65606/page-12
All issues solved. Fresh Windows installed trying reproduce issues. Its fixed. Finally. Very happy. I think its more AMD Windows problem rather than Razer. Not optimised software and it working on Intel boards.
I have the exact same issue and I’m on Ryzen with a 570 board.
Here is an issue, that could be related to this:
https://www.reddit.com/r/Amd/comments/lnmet0/an_update_on_usb_connectivity_with_500_series/

Apparently there are issues with USB devices on x570 boards which AMD is aware of.

I am not sure if our issue with the Razer Huntsman Mini is related to this or even caused by this, but there are users that are reporting similar problems (this for instance: https://www.reddit.com/r/Amd/comments/lnmet0/an_update_on_usb_connectivity_with_500_series/go6zgb8?utm_source=share&utm_medium=web2x&context=3).

I have myself a x570 board and Ryzen 3000 CPU. I wouldn't be surprised if this is somehow related.

Would be interesting to know if there are Intel platform users that have this problem with the Razer Huntsman Mini as well or if it is just limited to AMD platforms.
Guys, don't waste your time on this thrash. It will never be fixed by Razer and their pathetic team.

Even mistakenly bought a Viper 8Khz mouse and that isn't powering up at every cold boot and need to get it unplugged and plugged back. Razer declined to refund stating it's not defective yet they do not offer a firmware fix.

I hope you guys find peace in dumping your Razer thrash and getting some other brands that actually work. Razer doesn't realise basic I/O devices like mouse and keyboard basic functions should just work. If they don't, they are defective even with a firmware that is buggy. To date, 3 months and counting they can't even solve this problem with the taskbar freezing and it actually speaks volumes about Razer and their substandard quality of the products and how they actually treat customers. Never again...

I'm expecting this comment to be deleted anyways.
Yep no help from razer, they suguest to return the keyboard for a new one, which will not be razer
I give up, Im going back to Logitech for keyboards. I have the huntsman mini and having the same issues you all are having with they keyboard. I spent about 2hrs on the phone with razer only for them to hang up on me. Never will buy a razer product again.
enghn83
Just sharing, so new user won't have to waste their time to go through all what I did for last 3 days... I am very sure.. Huntsman Mini cause taskbar freeze & system tray freeze upon Windows Startup, or when, right after plug in huntsman mini to USB port. The starter bar will freeze..

I am unlucky one, never read this thread until last night, or else I would able to figure out this problem much earlier.. I tried to re-format Windows twice, fresh installed both Home & Pro version, unplug and re-plug every single piece of my hardware, including swaping my motherboard, cpu, gpu, ram, ssd, remove and reinstall every single hardware's driver... but, no improvement.. after 3 days of keep trying and trying, I finally found that Huntsman Mini is the one causing all these freezing..

My system info:
Mb: MSI B550 Edge Wifi
Cpu: Ryzen 5600x
Ram: 4x8gb xpg rgb 3200mhz
Ssd: Samsung 980 Pro
Gpu: Zotac 3070 OC


Razer is seriously incompetent on solving this problem 3 months now. I suggest you dump every Razer brand down the drain and move to another brand. That is where it belongs since no one seems to be able to take this whole matter seriously and issue a firmware update.

Trust me, you will be a happier man.
Just sharing, so new user won't have to waste their time to go through all what I did for last 3 days... I am very sure.. Huntsman Mini cause taskbar freeze & system tray freeze upon Windows Startup, or when, right after plug in huntsman mini to USB port. The starter bar will freeze..

I am unlucky one, never read this thread until last night, or else I would able to figure out this problem much earlier.. I tried to re-format Windows twice, fresh installed both Home & Pro version, unplug and re-plug every single piece of my hardware, including swaping my motherboard, cpu, gpu, ram, ssd, remove and reinstall every single hardware's driver... but, no improvement.. after 3 days of keep trying and trying, I finally found that Huntsman Mini is the one causing all these freezing..

My system info:
Mb: MSI B550 Edge Wifi
Cpu: Ryzen 5600x
Ram: 4x8gb xpg rgb 3200mhz
Ssd: Samsung 980 Pro
Gpu: Zotac 3070 OC
Just to share, my Huntsman Tournament Edition TKL does it on my Intel Z390 system as well and I'm pretty sure it's firmware related. I know this is a Huntsman mini thread but my Huntsman Tournament Edition TKL has the same problem as well. Don't understand why Razer don't test their firmwares properly and inconvenience their customers. I reinstalled Windows 3 times for this stupid problem.
hi i was talking to razer support about this issue and i send all i had in mi hand for the issue to be resolve cause in my country there is many people with the issue. i heard from them that fix will come with update so we need to be patient with this one and keep looking every day for the update. i know issue will be fix soon.
they are working on it!
Have the exact same issue, but Razer Support just tries to give me a second replacement, which does not fix the issue (same with the replacement device).
Razer huntsman mini causes windows taskbar to crash - YouTube
RickNetic
me and other 20 friends using this keyboard have same issues
intel and amd systems

reliability history shows with huntsman connected only in the systems

windows hardware error
windows explorer crash during loging and taskbar freezing pc and making logging take more time
4 keyboard drivers installed and showing like we have 3 diferents keyboard
gamemanagerservice.exe stop working and other problems currently connected to the huntsman

any fix?

There is none good fix at the moment, we just need to wait for razer to fix this, which they are not in hurry ;/
me and other 20 friends using this keyboard have same issues
intel and amd systems

reliability history shows with huntsman connected only in the systems

windows hardware error
windows explorer crash during loging and taskbar freezing pc and making logging take more time
4 keyboard drivers installed and showing like we have 3 diferents keyboard
gamemanagerservice.exe stop working and other problems currently connected to the huntsman

any fix?
I have exact the same issue.
Sometimes the login takes forever and the explorer hangs sometimes it boots up normally. When the issue happens, then I sometimes have to restart again because I can't use my computer at all.

I have two months left where I can return the keyboard back to Amazon and get a refund. I will wait some time and see, if this issue gets resolved. I hope so, because I really like the keyboard, but it sometimes renders my PC unusable which is a big no no.
heavenradioOrchid229
So i've just received and update from support that they have "Prioritized" this issue for replication and that I need to keep checking Synapse for an update but there is no ETA



Thanks a lot for sharing this!
So i've just received and update from support that they have "Prioritized" this issue for replication and that I need to keep checking Synapse for an update but there is no ETA

Userlevel 7
fmaclang
Hello! Do we select the "Include THX Logs" and "Include Runtime Logs" options when collecting the logs?


Hey there! Please send all the logs that you can find from the Razer folder, even if you do it manually, as long as you copy them by folder.
Razer.SpeedCr0ss
Hey everyone! IF you are still experiencing the issue, please send me your computer's Razer Synapse 3.0 by following the steps here. Save the compressed files via Google Drive or any online drive account, then paste the link in your PM. Let's continue from there.

Hello! Do we select the "Include THX Logs" and "Include Runtime Logs" options when collecting the logs?
Userlevel 7
Hey everyone! IF you are still experiencing the issue, please send me your computer's Razer Synapse 3.0 by following the steps here. Save the compressed files via Google Drive or any online drive account, then paste the link in your PM. Let's continue from there.
byteSlateBluecar772
Same Issues, I just unplug the keyboard before booting.. solves the issue. Although having to keep unplugging it because Razer isn't fixing this should not be a $200 keyboard issue.

Damn, I wish I could do that too, even after boot with this keyboard unplugged as soon as I plug it in it's still freezing my system 😞
Same Issues, I just unplug the keyboard before booting.. solves the issue. Although having to keep unplugging it because Razer isn't fixing this should not be a $200 keyboard issue.
Userlevel 7
Thanks for sharing @heavenradioOrchid229. Please send me your email address or case number so I can review your contact history via PM. I appreciate your cooperation.
In the mean time while this is being fixed..hopefully.. anyone have other recommendations for a 60% keyboard that has switches like the purple opticals?