I am new to Razer and Android, I am having a Bluetooth Issue.

Okay not a music codex issue, it will not run the Phone through Bluetooth at all. Help please.

Hello there! What specific model of Razer Phone are you using? Have you tried connecting to other Bluetooth devices? What is the current build number of your Razer Phone? You can find this in the About Phone window under the System menu of the Phone's Settings. Let me know.

Razer Phone 1 OPM1.171019.011-RZR-180803.6033 I have the same stereo in 2 vehicles. I will try my 2011 Subaru Outback. The music will work if I disable the phone part in the connection settings, but the hands free phone does not work even by itself.

I am working with Tech Support and will post the results here as they unfold so that anyone with my issue can benefit from the results. On Thu, Apr 4, 2019, 10:50 AM "Razer Support" <support-us@razersupport.com> <support-us@razersupport.com> wrote: > Hi Donaven, > > Great day! Thank you for contacting Razer support. > > This is with regards to your Razer phone 1 wherein Bluetooth > automatically. We are sorry for the trouble this has caused you, rest > assure we will help you with this concern. There are certain reasons why > this happened. It could be a software related like apps and bugs or it > could be the phone itself. > > Before we go further please answer the following questions: > > 1. When did this issue started to happen? > 2. Was the phone got dropped on or before this issue happen? > 3. What was the last app you downloaded before this happen? > 4. When and where did you purchase the phone? (Date and name of the store > or website) > 5. What is the serial number, IMEI, build number and Android version of > your phone? > 6. Are there any physical damage on the phone? > 7. Did you flash or root the system of the phone? > > We will provide you some basic troubleshooting steps to help isolate the > issue. Please test your phone after performing each troubleshooting steps. > Here are the following steps you can try: > > 1. Settings>Apps and notification> See all apps>Tap the 3 dots on the > upper right corner>Show system> Bluetooth> Force stop then try it again. > > 2. Settings>Apps and notification> See all apps>Tap the 3 dots on the > upper right corner>Show system> Bluetooth> Storage> Clear data then try it > again. > > 3. Go to Settings.> Under Search Settings, type in "Special Apps Access".> > Tap Special App Access.> Select Battery optimization.> Tap the drop-down > button and select All Apps.> Search and select the App you want to turn > on/off Battery Optimization Bluetooth).> Select Optimize to turn on Battery > Optimization and Don't Optimize to turn off. Tap Done. > > 4.Perform Hard Reset, to do that simultaneously press and hold the Power > Button and the Volume Up button until the phone turn off. Let go of the > buttons once you see the Razer Logo. > > 5. Go to Settings > System > About Phone> select Developer Options.> > Search and select Bluetooth AVRCP Version> Select each version (Version > 1.4, 1.5, and 1.6). and test out if the issue has been resolved > > 6. Set the phone to safe mode (This will disable all 3rd party apps). To > do that, turn Off the phone, then turn it On. While the phone is loading > press and hold the volume down button. Let go when you feel a long > vibration, once phone totally ON you will see the Safe mode at the lower > left corner of the screen. Then observe if it is still happening. If it > works then, there is a possibility that there is an app causing the issue. > To exit on the Safe mode just Turn the phone Off and On. > > 7. Perform Factory Reset. > > NOTE: Before you perform Factory Reset, back up your data first. > > 8. Try other bluetooth device. > > > Feel free to reply on this email for further assistance, case number > [REMOVED]. > > > All The Best, > > Marlon > Razer Tech Support > www.razer.com > > > > ref:_00D301H0hE._5000c1lnLVw:ref

My Reply: From: Dono [jw.donovan.n@gmail.com] Sent: 4/5/2019 9:19 AM To: [EMAIL]support-us@razersupport.com[/EMAIL] Subject: Re: Case: [REMOVED] This is a new phone no damage and just getting it setup. Build number OPM1.171019.011-RZR-180803.6033 IMEI deleted for forum post IMEI SV 01 Is the some driver or update I am missing?

Their Reply: Hi Donaven, Great day! Thank you for the quick response. Base on the Build number you provided it shows that your phone is up to date. Also, we do understand that this is a newly purchase phone. However, in order for us to determine if it is a software related issue or the phone itself, we will need to perform the basic troubleshooting steps we provided. If none of the steps we provided works, then please let us know so that we can have this case escalated is needed. Furthermore; please be kind to tell us when and where did you purchase the phone. We look forward to hear from you soon. All The Best, Marlon Razer Tech Support www.razer.com

And my Reply after all the troubleshooting: I bought it through an independent online retailer through their eBay store for $399.99 USD. Brand new never opened. I did all your steps, I find that the phone will connect to the following… Troubleshooting option 1: No effect Troubleshooting option 2: No Effect Troubleshooting option 3: No Effect Troubleshooting option 4: No Effect Troubleshooting option 5: No Effect Troubleshooting option 6: No Effect Troubleshooting option 7: No Effect Troubleshooting option 8: Razer Phone Connected to different devices in different ways, Results as follows:

• 2011 Subaru Outback (Car M_Media): Connected as Phone only (NO Music)
• LG Entertainment System (CM4360): Detects device but WILL NOT Connect
• 2 Vehicles w/Clarion (CZ505): Connected as Music Only (No Phone)

I have used other Bluetooth phones on all these devices. From what I can tell, your hardware specs are good, and the hardware is responding and TRYING to connect, but is unable to resolve to a stable connection for phone on some devices and for music on others. It appears to me that you might need to have your coders rewrite the Bluetooth driver, what do you think? Sent from Mail for Windows 10

I will post their reply when I get it.

Dono.
Razer Phone 1 OPM1.171019.011-RZR-18083.6033 I have the same stereo in 2 vehicles. I will try my 2011 Subaru Outback. The music will work if I disable the phone part in the connection settings, but the hands free phone does not work even by itself.

Thanks for the reply. Please PM me the case number. Let's continue there.

Razer Support thinks I have faulty hardware. They said I can get a replacement from them but I am unaware of my next step. I will PM you the case number.

Here is their reply reply: ************************************************************************************ Hi Donavan, Great day! Thank you for the updates. Once you receive an update from them and they will not replace your phone then let us know. Since this is a newly purchase phone, you have an option to asked them for refund as well. Do note that in our end we can only offer replacement. We look forward to hear from you soon. All The Best, Marlon Razer Tech Support www.razer.com ************************************************************************************** It's been a few days since they told me that they can offer me a replacement since I bought the phone new in the box never used. I don't know what the next step is. Do I just wait around? I need someone to communicate with me.