I can't find my registered product on my product list in razer ID | Razer Insider
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I can't find my registered product on my product list in razer ID

  • July 5, 2025
  • 1 reply
  • 37 views
DingyDungeoncityaero159

last April I’ve purchased Razer black shark V2 X from an authorized dealer. I have completely registered my product-on-product list and connected to 7.1 surrounding sound still I’m using 7.1.
but today when I entered to my Razer Id here, I was unable to find my v2 X and I tried to register again to then A red pop un notification came from the bottom that the device is already registered. but as you can see in the Screen shot there is no product in my products list.

 

I need a support to solve this thing immediately.
Please help me.

 

This topic has been closed for replies.

1 Reply

Razer.Speedcr0ss

last April I’ve purchased Razer black shark V2 X from an authorized dealer. I have completely registered my product-on-product list and connected to 7.1 surrounding sound still I’m using 7.1.
but today when I entered to my Razer Id here, I was unable to find my v2 X and I tried to register again to then A red pop un notification came from the bottom that the device is already registered. but as you can see in the Screen shot there is no product in my products list.

 

I need a support to solve this thing immediately.
Please help me.

 

Did you log in using the same Razer ID when you first registered your BlackShark V2 X? Razer's database will only recognize one account, which is the one that was used during your product registration. Please send me the email address associated to your Razer ID via PM so I can verify it in our system.

 

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