I CANT RECEIVE SMS CODE (Philippines) | Razer Insider
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Question

I CANT RECEIVE SMS CODE (Philippines)

  • March 12, 2025
  • 1 reply
  • 20 views

bestTangelowatch279

Hello. I cannot receive any pin/code on my SMS. How am I supposed to change it. I have my own email. Is there any way I could just authenticate using that? I can't look at my backup codes. I can't use google authenticator. Anything I try it'll just bring me back to using my phone sms and i NEVER receive anyting.

 

what i've tried:

-logging in incognito

-clear cache and data

-reinstall restart (both phone and wifi)

-try contacting live support but I can't get connected on a live agent

 

 

what I think the problem is:

-region specific

-I did not use my region code +639 and just put 09 (which the first numbers we use here in ph)

 

Can I get some help? I wanna use my Razer Gold.

This topic has been closed for replies.

1 Reply

Razer.Aero
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  • Razer Support
  • March 12, 2025

Hi bestTangelowatch279,

I'm sorry to hear about the issue with your Razer account OTP. Please submit a ticket or contact our Razer Gold Support Team via Live Chat. Make sure you provide them with the following information below so they can verify your account:

1. Registered email:
2. Razer ID :
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Billing address:

If you require further assistance, PM me your case ID number so I can notify the assigned team. All the best!

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