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Hi there,
Thanks for letting us know about this. I suggest submitting a ticket to our Razer Gold Team at https://gold.razer.com/ticket-inbox/submit since they are our dedicated team that can help you with your concern today. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with them and make necessary follow-ups.
*Thread locked to curb conversation to PM.
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