I forgot Authenticator App. How to reset? | Razer Insider
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Question

I forgot Authenticator App. How to reset?

  • June 18, 2025
  • 1 reply
  • 35 views
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I need assistance. I just loaded my account but I cant use to pay in-game purchases because i forgot my authenticator. I cant get 2f code because i forgot my authenticator app. i dont have back up codes too and i want to reset it. I need help asap. 

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1 Reply

Razer.ScarletRouge
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Hey there, ​@Heatkun 

 

Thanks for sharing your concern here. No worries, let me help you! Please send me a PM together with the following details for verification purposes:

 

1. Razer ID:

2. Email address that is associated with Razer ID:

3. Date of Birth:

4. Full Name:

5. Old Phone number:
6. New Phone number: 

7. Country:

 

I am looking forward to your response! Thanks!


 

*Thread locked to curb conversation to PM.

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