I never received an email with a receipt for my headset which I purchased online. I have the original bank statement as well as serial and product numbers. Though I have given the info to support chat no one has gotten back to me.
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Bank statements aren't considered valid proof of purchase. The photo below is from our Warranty Policy. Do send me your ticket number so I can check what's causing the holdup.

*Thread locked to curb the conversation to PMs.

*Thread locked to curb the conversation to PMs.
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