I have an error when installing razer cortex | Razer Insider

I have an error when installing razer cortex

  • 8 January 2019
  • 5 replies
  • 31 views
C
I have an error when installing razer cortex tells me it is not compatible with my operating system, but before if I could install it correctly I have windows 7
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5 Replies

M
This is strange as the website does state that Windows 7 is comparable. Have you had razer cortex on this system before or is this the first installation?
(Please Note I am not a Staff Member of Razer)
C
MontyA
Esto es extraño ya que el sitio web afirma que Windows 7 es comparable. ¿Ha tenido razer cortex en este sistema antes o es esta la primera instalación?

If I had installed it a long time ago
M
Try to Uninstall Razer Cortex (and synapse if installed), once done go to your %appdata% files and check that all the razer files are deleted. Once you have checked that Reinstall both and see if the issue continues.
(Please Note I am not a Staff Member of Razer)
C
MontyA
Intente desinstalar Razer Cortex (y Synapse si está instalado), una vez hecho, vaya a los archivos% appdata% y verifique que se eliminen todos los archivos de razer. Una vez que haya verificado que Reinstale ambos y vea si el problema continúa.

the error continues, and verify that there is no RAZER data in that folder
Razer.Caziel
Userlevel 7
Hey @CHICKENGAMEPLAYS, I highly recommend that you perform a clean installation of Synapse first before anything else. Do send me a PM so I can help you sort this out.
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