Hello DarkMagentatoolseasy495,

For Razer Gold-related concerns, please submit a ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. If you already have an existing ticket, get back to me with the reference number through PM and I will coordinate with the support team. All the best!

NOTE: DO NOT SEND EMAIL TO RazerGoldGC@outlook.com. This is not with Razer or the Razer Gold Team.