I lost my old 2-step authentication and backup codes | Razer Insider
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Heya, I’m back with my old Razer account, but I lost my old 2-step authentication and my backup codes.

 

I’m stuck without my old 2-step authentication and backup codes since I deleted before I moved to my new Outlook email account.

 

I can’t edit my old Razer account with my 2-step authentication activated.

Hi PloucTheDragon,

I understand that you wanted to change the email address associated with your RazerID. It is best to escalate this concern to our Support Team and I can create a new ticket for you. But before we proceed, please PM me with the following information below so I can relay it to our support team before they move through with our process for account migration requests.

First, I need to confirm if you have any of the following migratable data on your old Razer ID:

  • Your Razer ID, Profiles, and Razer Synapse Cloud settings
  • License code for 7.1 Surround Sound or Surround Pro
  • Your Cortex settings, gameplay, and Wish List
  • Your Newsletter subscriptions
  • RazerStore address book
  • Razer Game Store Profile
  • Razer Gold/Silver Wallet Balance

Also, fill in the following:

  • Razer ID:
  • Old email address:
  • New email address:
  • Date of Birth:
  • Full Name:
  • Phone number:
  • Country:


*Thread locked to curb conversation to PM.

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