I lost my phone and with it, my backup codes and authenticator app. | Razer Insider
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I lost my phone and with it, my backup codes and authenticator app.

  • December 14, 2023
  • 1 reply
  • 80 views

I lost my old mobile phone, and because of that i do not have my backup codes and authenticator app. I want to do payment with my razer gold, but I cannot do it without backup codes or authenticator app code. Is there any way to get my backup codes or code from the old phone with authenticator? I hope that you can help me. 

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1 Reply

Razer.Aero
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  • Razer Support
  • 3214 replies
  • December 15, 2023

Hello paprykos55,

I understand you are having trouble accessing your Razer account because you lost your phone and can’t authenticate your login. To assist you, please PM me and provide the following information to verify your account:

Razer ID:
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Phone number:

Once I have this information, I will initiate a case on your behalf. Have a good one!


​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.


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