I'm having problems with razer synapse.. | Razer Insider
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I'm having problems with razer synapse..

  • February 14, 2020
  • 7 replies
  • 34 views

Hi, yesterday i have no idea why, i notice my sensibility weird and i went check on razer synapse and there was nothing there, none of my equipments appear there, neither keyboard or mouse. How can i solve this problem? I uprgraded to razer synapse 3.0 now, the keyboard works fine but the mouse still missing and i can't do much with it like that
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7 Replies

  • Guardian of the Forest
  • February 16, 2020
Hi there! What devices do you have? Are your Razer devices still recognized properly by the PC?

  • Author
  • February 16, 2020
Razer.RedPanda
Hi there! What devices do you have? Are your Razer devices still recognized properly by the PC?
Hi, blackwidow chroma and deathadder chroma since 2015 i guess, and yes they work

  • Guardian of the Forest
  • February 17, 2020
Shazwyy
Hi, blackwidow chroma and deathadder chroma since 2015 i guess, and yes they work
Hi there! The Deathadder Chroma is not supported by Synapse 3 so I'd recommend using Synapse 2. Please uninstall Synapse 3 and reinstall Synapse 2. Let me know how it goes.

  • Author
  • February 17, 2020
Razer.RedPanda
Hi there! The Deathadder Chroma is not supported by Synapse 3 so I'd recommend using Synapse 2. Please uninstall Synapse 3 and reinstall Synapse 2. Let me know how it goes.
I use the synapse 2, never used 3.0 before

Razer.Caziel
  • I am the Lightbringer
  • February 23, 2020
@Shazwyy RedPanda is on a sabbatical, so I'll be taking over. Please PM me the serial number of your Razer devices and a screenshot of how those appear on the Device Manager. Let's go from there.

  • March 5, 2020
Have this same problem with my BW X TE Chroma : /

Razer.Caziel
  • I am the Lightbringer
  • March 5, 2020
Exeantos
Have this same problem with my BW X TE Chroma : /
Send over the serial number of your keyboard, together with a screenshot of how it appears on the device manager, through PM. I'll take it from there.