My email won’t let me change it because it asks for two-factor authentication, and I no longer have access to the backup or the authenticator app. I need your help to change the email, thank you.
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- Razer Support
- 3403 replies
Hello Zyayan,
For account migration request, please submit a Ticket or chat with our Razer Gold Support Team via Live Chat. Make sure to provide all relevant information and confirm if you have any of the following migratable data on your old Razer account:
- Your Razer ID, Profiles, and Razer Synapse Cloud settings
- License code for 7.1 Surround Sound or Surround Pro
- Your Cortex settings, gameplay, and Wish List
- Your Newsletter subscriptions
- RazerStore address book
- Razer Game Store Profile
- Razer Gold/Silver Wallet Balance
Also, fill in the following:
- Razer ID:
- Old email address:
- New email address:
- Date of Birth:
- Full Name:
- Phone number:
- Country:
- Billing address:
You can PM me the case ID number so I can help you notify the team. All the best!
*Thread locked to curb conversation to PM.
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