I need help on Razer ID authenticator and on mobile number, I'm in need of reset for my old account authenticator and mobile number. | Razer Insider
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I need help on Razer ID authenticator and on mobile number, I'm in need of reset for my old account authenticator and mobile number.

  • May 6, 2025
  • 2 replies
  • 60 views
ParagonProtato

Hello, I recently recharged some Razer Gold for Diablo IV and I can't use it for payment because it asked me for a authenticator and a mobile number that is already lost and also the same for backup codes. Hoping you can help me reset my authenticator and mobile number. Thank you.

 

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    2 Replies

    ParagonProtato

    Send help :<

    Razer.Aero
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    • Razer.AeroRazer Support
    • Razer Support
    • May 7, 2025

    Hey ParagonProtato,

    I’m here to help! I see you've lost access to your old phone number. Could you please send me a PM with the information below so I can verify your account and help you out?

    • Razer ID:
    • Email address associated with your Razer ID:
    • Date of Birth:
    • Full Name:
    • Old phone number:
    • New phone number:
    • Country:


    *Thread locked to curb conversation to PM.
     

    ParagonProtato
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