Hello Jvzpam,

Unfortunately, I don't have much visibility into that part of the system. However, you can reach Razer Gold Support by submitting a support ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Make sure to include all relevant information, including your order number and receipts. If you already have a ticket, please PM me the reference case number so I can coordinate with the team to help you. All the best!

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