Impossible to update Synapse to version 3.7.1103.110716 | Razer Insider
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Impossible to update Synapse to version 3.7.1103.110716

  • November 16, 2022
  • 1 reply
  • 65 views

Hey there ! As said in the title, I can't update the Synapse software to the latest version. And that's really a shame cause I can't use the THX module I've just bought cause it requires this update.. I've tried everything I could find before comming here (uninstall, clean install, delete drivers...). I must say that I have no error code showing when the update fails, it just tells me that I should contact the customer support which I did but they don't seem to be any kind of help cause they told me to do the same thing three times in a row. I have a Kraken Pro V3, the update is required for this headset to work properly. Hope you can help me !! :)
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1 Reply

Razer.Zionzedd
Hi MrCrawford, Please PM me your case number for reference and share the Synapse logs from your PC by following the steps here. You can use Google Drive and PM me the link so I can forward it to the software team for further diagnosis. Thanks! *Thread locked to curb conversation to PM.

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