Razer Support

I decided to check firmware updates on my razer equipment and noticed my subwoofer is on fw 1.5 and 1.8 is available.When I use the firmware updater and it instanlty disconnects, blinking green light, and wont reconnect without hard reset using a paperclip or long power cycle.Now it seems to often disconnect, where as before I did not have an issue =/Any advice?

Hello, I’ve had the Mamba wireless for a while now, and I love this mouse. I have many memories with it, and despite the every-now-and-then double clicking (I remember the cause of this vividly), I do not want to give it up yet.Recently, was powering down my laptop, and I went to remove the wireless dongle from the USB slot. To my despair, it literally just completely fell apart with plastic shards all over the place, and I had to scoop out some remaining plastic from inside my laptop’s USB slot. The transceiver still worked, though, and I was able to use it by gluing the metal USB frame to the one remaining vital green plastic prop which sits deepest inside the laptop port. I would fidget with the transceiver until I finally fit it between the plastic and the laptop contacts. I was trying to rig a small paperclip handle to the metal frame to pull it out easier, since it would require pliers to pull it out, and I still wanted the USB port to be useable by oth

i am trying to update the drivers where do i find it at for this mouse?

Are there plans to create  a  left-handed version  of the  v3 pro  or at  least a model where  you can choose  whether  to  use  side buttons  on the  left or  right side. I’ve  been playing lefty  my  whole life  and the current v3 pro only  has  side  buttons  accessible for right  handed players but all the other specs  on it  are exactly  what ive  been  looking for and I’ve been using the  viper  v2 for  years so im already used to the shape

I left My Mouse connected to my Laptop. During some time away even though my battery was showing at 70%+, when I returned there was no life. No lights on the top or on the bottom where the profile button or red light for the mouse.I have attempted to look in synapse app and this just says my mouse is turned off.I’ve attempted to charge the mouse on multiple devices and outlets and nothing lights up to say it charging. I have tried to update the mouse and the dongle is fully updated and the mouse even though plugged in is not recognised as being there.There seems to be no factory reset as this seems to be done through the app and the only hard reset suggested so far is hold Left, Right and Middle buttons together or a reset button which my mouse does not have.If there are any other suggestion to get the mouse working again I would be grateful

I have bought my new headset and i have tried everithing that i have found in forums but still not working.I have a PC with windows 10. After connecting the Type-C Wireless dongle, they appear as Speakers and MICRO doesnt works, the sound does, but this is a big bug. Please I need support on this or I will return my purchase tomorrow.

Turret keyboard for Xbox one.never came with a charger. Seen two ports on the back, one usb C and another im unsure of. Doesn’t seem to be charging with the usb C, is this the correct port to charge? Anyone know what the other port is for and what the name is the type of charger? thanks!

Hi,I have been trying to get my mouse to connect to my PC all night but it's not working.The dongle makes a connection noise when plugged in but doesn't connect and when I plug the mouse in directly, there is no connection sound. I have tried holding the power button but nothing changes. The red light inside the mouse is blinking from a dim red to a bright red. The synapse app also does not recognise the mouse, but had no problem finding the dongle and checking it for firmware updates. I have also tried holding the left and right mouse button before connecting, but I never get a flash to indicate the mouse has reset.I've only had this mouse for over a month. :(

I own a Razer BlackShark V2 Pro headset and am trying to use my RazerCare warranty to replace a damaged unit. To proceed with the warranty claim, I needed the serial number, which I found on the product box but isn’t working. I have the order number and multiple emails of proof of me not only buying the headset but also purchasing razercare.  

Dear Razer Support Team,I recently purchased a Razer BlackShark V2 X headset and attempted to register the product on your website under my Razer account. However, I received an error message stating that the serial number is already registered to another account.I can confirm that the serial number was entered correctly, and this is a brand-new product that I purchased personally. I would like to request your assistance in resolving this issue and ensuring the product is registered under my account.

I have a Razer Wolverine Ultimate and I also have the Razer Controller Setup for Xbox app from the Microsoft Store. I have the latest version of Synapse, as well. However, my question pertains to the multi-function buttons on the controller. I don't understand why the available reassignment options for remapping these extra buttons only covers the buttons that are already available on the face of the controller or the shoulder buttons! I would like to assign some of these multi-function buttons to duplicate keyboard strokes, such as Function Keys (F1,F2,etc). There doesn't seem to be a way to do this. I've even explored 3rd party apps that claim to be able to grant these types of shortcuts, but they don't cover Razer products. I am a diehard Razer fan. I have 11 Razer products. But, this is pretty frustrating. There's literally no need to remap extra buttons to buttons that already exist. How do you assign these extra buttons to duplicate keyboard keys??? C'mon Razer!

Hello, I just bought the product, i connected the led strip to my phone on gamer room app. The problem is its not detected from my pc. I use ethernet cable, is this a problem? I tried everything that i think of but i couldnt find a solution. Im using synapse 4, i redownloaded it but still didnt work. Any ideas please?Thanks.

As the subject says when I open FC25 on my laptop the CPU goes straight to 100C and stays there the whole time. I raised laptop stand and Ive dusted the vents but im worried Im going to kill my laptop.   What should i do?

The CPU usage jums from like 0% to atleast 35% or more in some cases and the RGB effect also starts lagging intensly and the volume dial itself only changes the volume very slowly. I did not seem to find any answers and I only found one person on reddit mentioning this issue. Can someone help.

Hello,I purchased the BlackShark V2 X headset from SHEIN in my country, and upon receiving the product and attempting to register it, an error message appeared stating that it has already been registered. When I requested support and entered the product's SN, it showed a message saying it is ineligible for the free warranty. I would like assistance to register it in the system and also to use the 7.1 Surround Sound.I need help from a support team member, please.

The keyboard image does not load in the Synapse 4 dashboard, and the keyboard layout does not load in the keyboard settings. How can I fix it? Screenshots are attached below. Thank you! 

So I bought my razer 17 pro 2019 about a month ago and it came without a SSD. So I installed windows and started installing drivers from razer's website. I installed all the important ones first, but right from the very start I couldn't connect to the Internet even after installing the WiFi driver, I was using my old laptop for the downloads then transferring via thumbdrive.My router is far and in a closet, so I brought in my wifi extender which is usually in my shop and I plugged it in right next to my laptop then plugged in a Ethernet cord. Immediately the WiFi popped up when it didn't before and I was able to get connection from the cat cable or WiFi but only from the extender.So thinking that's how the laptop recognized the connection; I ordered a long cat 6 cable to connect to my router, when it arrived I had Ethernet connection but it still wouldn't recognize WiFi.So I started heavily troubleshooting drivers and adapters etc, like disabling and enab

Iv had a razor wolverine for quite a while now but havent remaped the controller for a long time, recently started playing a new game that requiers a different set up but when i try to edit a set up the screen just goes blank and i cant do anything

I have been using this mouse with a decent amount of issues.. I have no idea if this is a my pc thing but seeing as everything else works fine I don’t know how it can be.So whenever it is connected via bluetooth it works great but the second i I try and use it with the receiver thats when everything hits the fan.The middle mouse button doesn’t work thats new as of 30 minutes ago, and a plethora of other issues like synapse saying that it is switched off and not letting me access it and chroma doesn’t want to say it’s there either.I have tried so much from running the windows file checker to reinstalling all razer components from the ground up even just switching the usb port im using but nothing is different.Hoping I didnt just waste $70 and someone with a little more knowledge can help me.

Been having some real issues with Synapse 4. My Blackwidow Elite lags hard when trying to do anything (sometime taking up to 3 minutes to change a static colour). Using Chroma, none of the in-game RGB works any more, no matter what I try, and now this -  The reload link isn’t clickable, and restarting my PC does nothing. Before it’s suggested, I’m not going back to Synapse 3 because that was randomly minimizing my games for no reason. 

i only have 15 days since yesterday so 14 now, to have the thx spatial audio application to be working on my laptop for sound and it will quit letting me into the system because the original code i used has already been redeemed i bought the application months ago and have had no problems with it, until nvidia came out with a new driver and they wanted a code for it to function again, and it would only let me get the 15 day trial, every time i used the original code it said its already been redeemed plz fix this within the 14 days i have leftsincerelyKelley O’Rafferty

Been doing as much research as I can on my current issue but haven’t found a solution. Here are the facts:Came home from work with the power off (outage later recovered)Booted my laptop up and it immediately went into recovery mode. Tried accessing BIOS or the recovery menu before it goes into recovery mode and doesn’t work.After researching and realizing my only option is likely to just “start recovery” and reset my laptop to factory default (which I’m fine with), I start recovery.After about a minute it finishes recovery and says it will shutdown in 10 seconds. After it shuts down I wait for it to turn itself back on and it doesn’t. It then takes me back to the recovery menu to either start recovery or exit & shutdown (same options I had initially).I’ve tried the exit&shutdown option 5 times so I could attempt to access BIOS but didn’t work at any time. I then accepted the factory default and tried that 4 times and every time it just shut

 As the title says, I tried to wear them today, and they were really wobbly. I removed them and realised that the headbands have broken. My two year warranty is still valid. What do I do? Thanks. 

o mouser não está sendo recinhecido pelo synapse de nenhuma forma convensional que eu tenha procurado em quaisquer tutorial, já tentei desinstalar o aplicativo e refazer, tal como o mouse, tambem já tentei varios outros modos como atualizar driver do mouse, ou versao antiga e tambem versao antiga do synapse 3.0 mas nenhum reconheceu o mouse, o que devo tentar novamente? e por que o proprio aplicativo não reconheceria o mouse da propria loja?

I recently got my second wired wolverine controller and love the product, however i can not re map the buttons on my xbox. I have tried all suggested troubleshooting fixes