Hi Vee2143,

I understand that you’re having issues redeeming the PIN. Unfortunately, I have limited access to this part of our system. I suggest that you submit a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Please make sure to include all relevant information and screenshots showing the issue. You can PM me the reference number here so I can help you notify the team about your case. All the best!

​​​​​​​​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.