Issue with Obtaining 7.1 Surround Sound Activation Code for Razer BlackShark V2 X

Check spam folder for email with activation code.

If not, try self request new one here: https://mysupport.razer.com/app/answers/detail/a_id/6052

Hello castPastelBrownpulse624,

I have replied to your PM and verified that the Razer BlackShark V2 X with serial number was registered to a different account and the 7.1 Surround Sound. Also, the reseller "Shein" is not yet listed as Razer's authorized reseller. I suggest you take advantage of your warranty and request a refund from the store since we cannot remove the device from the previous account. Please note that purchasing products from non-authorized dealers can often result in the use of counterfeit, re-boxed, defective, or gray market goods. You can also visit this link: https://www.razer.com/store-finder, where you can find other authorized resellers in your country. I hope this helps. Stay safe!

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