Issue with RMA

Last week I contacted Razer regarding the fact my Charger for my Razer Blade Pro 17 stopped working. The initial conversation was fine. I gave the information that was requested of me and I was then told somebody would be in contact with me within 24-48 hours to organise the replacement of my charger. This time passed and I did not receive any communication from Razer. I then contacted Razer again and received the same message about someone being in contact within 24-48 hours. This time has now passed with no response. I understand the world is a strange place at the moment and things might take longer but there is just a complete lack of communication from Razer Hopefully somebody on here can offer a course of action to get things moving Thanks, Rob