Issue with Scroll Wheel on Razer Viper V2 Pro – Glitching / Not Working Properly

byteFeldgrausite182 · 2025-06-02T13:07:50+00:00

Hello Razer Support, I’m experiencing an issue with my Razer Viper V2 Pro mouse. The scroll wheel is acting erratically — it either doesn’t respond at all or scrolls in the wrong direction, and sometimes jumps randomly. The issue occurs both in wired and wireless modes. Here’s what I’ve tried so far: Reinstalled Razer Synapse and updated firmware. Switched USB ports and tried both wired and wireless connections. Performed a factory reset on the mouse (holding LMB + RMB + scroll click while plugging in). Tested the mouse on another computer – the issue persists. Cleaned the scroll wheel area with compressed air. Despite all of this, the scroll wheel still doesn’t function properly. The mouse is still within the warranty period. I believe this might be a hardware issue with the scroll encoder, as I’ve seen other users report similar problems. Please let me know how to proceed. I can provide photos, video proof, or the serial number if needed. Thank you,

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Issue with Scroll Wheel on Razer Viper V2 Pro – Glitching / Not Working Properly

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