Hello Razer Support,
I’m experiencing an issue with my Razer Viper V2 Pro mouse. The scroll wheel is acting erratically — it either doesn’t respond at all or scrolls in the wrong direction, and sometimes jumps randomly. The issue occurs both in wired and wireless modes.
Here’s what I’ve tried so far:
Reinstalled Razer Synapse and updated firmware.
Switched USB ports and tried both wired and wireless connections.
Performed a factory reset on the mouse (holding LMB + RMB + scroll click while plugging in).
Tested the mouse on another computer – the issue persists.
Cleaned the scroll wheel area with compressed air.
Despite all of this, the scroll wheel still doesn’t function properly.
The mouse is still within the warranty period. I believe this might be a hardware issue with the scroll encoder, as I’ve seen other users report similar problems.
Please let me know how to proceed. I can provide photos, video proof, or the serial number if needed.
Thank you,
