Issues with Hello Kitty and Friends Razer Kraken BT Headset

I've been having this issue with my headset since a few days after I purchased it from the Razer store a few months ago. I begrudgingly put up with it as I couldn't find a solution and thought that it may have been an issue with my laptop rather than the headset itself, however I just built myself a brand new PC and I am still having this issue so it does look to be an issue with the headset after all. When the headset is connected, I am given two playback device options to choose from. One being 'Headset (Razer Kraken BT - Hello Kitty and Friends Ed Hands-free AG Audio)' and the other being 'Headphones (Razer Kraken BT - Hello Kitty and Friends Ed Stereo). When I select the Headphones option the audio quality is okay for the most part but I cannot use the headset as a mic which causes me issues when I want to play games and chat with people. I've also noticed that when I have the Headphones option selected when I am playing Minecraft, there is absolutely no audio when I am in game, however there is audio when I'm just on the start up screen. The issue with using the Headset option is that the sound quality is awful. Considering this is a £120 headset, I do not expect it to sound this poor at all. I would compare the sound to that of one of those cheap pairs of headphones you'd buy from Tescos for your 8 year old. :frown_: I'm not sure if anyone has experience this or a similar problem at all, any and all advice will be very much appreciated as I really don't earn enough money for this purchase to not work. I have tried contacting Razer support but the Razer Assist chat was not helpful at all and it wouldn't allow me to send a support ticket, as it stated "I had an issue processing your information. Please try again later". Unfortunately I'm at work when their live support is open too, so I don't see myself being able to contact Razer via that anytime soon.