Item is already registered, but not under my Razer ID | Razer Insider
Skip to main content
Question

Item is already registered, but not under my Razer ID

  • November 19, 2024
  • 2 replies
  • 37 views

sleekMagicMintvoice125

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please help

Did this topic help you find an answer to your question?
This topic has been closed for replies.

2 Replies

FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • 7336 replies
  • November 19, 2024

I’d return the headset and get it from more viable source.

New headsets are never registered.


Razer.Aero
Forum|alt.badge.img
  • Razer Support
  • 3331 replies
  • November 20, 2024
sleekMagicMintvoice125 wrote:

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please help

Hey sleekMagicMintvoice125,

I replied to your message. Please check your inbox and provide me with the serial number of your headset and the proof of purchase, or let me know the name of the store where you purchased it? I need this information to verify the model and check the reseller's details. You can upload the shareable files to any online drive account and share the link with me. All the best!

​​​​​​​​​​​​​​*Thread locked to curb conversation to PM.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings