Good Morning,

Me and my son make use of distinct keyboards Blackwidow v3 Mini Hyperspeed

After several days on vacations, when powered my keyboard to get back to work, I noticed that several keys no longer respond.

I took my son's keyboard and connected to my laptop to make sure it was not something in the laptop.

My son's keyboard is working just fine and perfectly in my laptop.

So after research, I decided to apply a hard reset on my keyboard, using this procedure:

https://mysupport.razer.com/app/answers/detail/a_id/1697/~/how-to-fix-an-unresponsive-razer-keyboard-with-a-hard-reset-or-by-exiting-out

Then the situation got even worse, the keyboard went into that mode where the key pressed, trigger a wave of colors around the keyboard, so in  that way, I can see that the key is being responsive, but in the  laptop that or any to be more precise, any other key pressed, have no action at all.

For instance if I open a text editor and type in a text, I can see in the keyboard, that every key typed, can trigger that colors wave, but in  the text editor, there is no text at all typed.

• Testing again, noticed that several keys like the “1” only trigger the color wave in the keyboard, after being pressed several times
• Before leave on vacations, I noticed that out of the blue, only that key “1” would lit in purple and I had to power cycle the keyboard to fix that
• Before stop completely, also noticed that several keys get typed in duplicity, like you strike “n” once and it gets typed twice.

Razer Synapse Version: 3.9.109.11015

2.4GHz dongle and keyboard, Version: 2.3.1.0

Actions already tried:

1 - Hard reset

2 - Connect directly to another USB port via cable provided with the keyboard (tried two distinct ports)

3 - Connect directly to another USB port using the 2.4GHz dongle (tried two distinct ports)

Looking for help

Thank You