Keyboard doesn't work during playing multimedia | Razer Insider

Keyboard doesn't work during playing multimedia

  • 21 October 2019
  • 1 reply
  • 9 views

Hello,

I need to fix problem with keyboard Chroma Cynosa, which stop working, just "Fn" button working to show upper buttons "F" , that will stay "colourly alive".

It happens, when i play music on Youtube, Aimp player, VLC etc.

But if i will close Razer Synapse 3, then everything working...

So there is some issue with Razer Synapse 3 and my keyboard during playing multimedia files.

Please help me, Thank you! 🙂

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1 Reply

Userlevel 7
Hi there! That's odd. Have you isolated the issue by logging in your Razer Synapse account to a guest account in the referral? Have you contacted the Support Team via email, chat or phone?