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Keyboard lag during games

  • October 14, 2022
  • 5 replies
  • 3235 views
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I used to use the Razer Cortex a lot on the PC, it always left the games with good fps and good functioning, but it started for some reason to have a horrible problem, when I play any game with the razer cortex boost, my keyboard is very laggy, in shooting games for example, my character walks after 3 seconds. When this happens the ping is not high and nothing of the kind, but when I close the razer cortex or stop the boost, back to normal. Specifications: My keyboard is not from Razer, it is Havit brand. Only on the keyboard, is not in the control or mouse. My PC is Windows 10. Happens in all games, especially these: Valorant, Apex Legends, Fortnite, League of legends, and More. I use Razer Cortex must do 6 months. I always keep the Razer Cortex updated and never get this bug It's always only during a Game, it doesn't get problems in other programs (Example: Discord and Browser). My Boost Settings: CPU core activation, Disable CPU suspend mode, Clear clipboard, disable automatic updates, explorer.exe, clear RAM, Windows key, grip key. Processes: Java Updater Scheduler and Task Manager. Services: BDESVC, DPS, EFS, fdPHost, fdResPub, font cache, PcaSvc, Spooler, StorSvc, SysMain, TrkWks, VaultSvc, WbioSrvc, WdiServiceHost, WdiSystemHost, WpdSystemHost, WPDBusEnum, WSearch. (I use boost prime only in Fortnite) I don't know if this is important, but the clean system I use is this: Application Junk Files, Games Junk Files, System Junk Files, Recycle Bin, Browser Junk Files and Browser privacy I really wanted to get back to using the razer cortex so I came to ask for help, I do not know if this is a problem that is happening only to me or if it is really a bug in the platform
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5 Replies

Razer.Zionzedd
@Michelle-RazerCortex looping you in :smile_:
A
  • Anonymous
  • 0 replies
  • October 17, 2022
Hey there, Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I am happy to assist you with your issue. To figure out the causes, could you please help us troubleshoot？
  • Please disable the "Windows key" in Razer Cortex GAME BOOSTER > BOOST > Specials.
  • If the issue persists, please disable the "Sticky key".
  • If it persists, please disable "Enable CPU Core"
  • If it persists, please toggle off "CUSTOMER DISPLAY" in LAUNCHER > IN-GAME.
  • If it persists, please turn off "Monitor FPS and generate chart when a game ends" on the IN-GAME page.
  • If it persists, please disable "Services" in GAME BOOSTER > BOOST.
Please let us know whether the above methods work. We look forward to your reply soon. Appreciate your patience. Michelle
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1 person likes this
  • D
    Directhehe
A
  • Anonymous
  • 0 replies
  • October 17, 2022
Razer.Zionzedd
@Michelle-RazerCortex looping you in :smile_:
Thank you for bringing this issue to my attention. Hope you had a wonderful weekend. Michelle
D
  • Directhehe
  • Author
  • 1 reply
  • October 22, 2022
Michelle-RazerCortex
Hey there, Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I am happy to assist you with your issue. To figure out the causes, could you please help us troubleshoot？
  • Please disable the "Windows key" in Razer Cortex GAME BOOSTER > BOOST > Specials.
  • If the issue persists, please disable the "Sticky key".
  • If it persists, please disable "Enable CPU Core"
  • If it persists, please toggle off "CUSTOMER DISPLAY" in LAUNCHER > IN-GAME.
  • If it persists, please turn off "Monitor FPS and generate chart when a game ends" on the IN-GAME page.
  • If it persists, please disable "Services" in GAME BOOSTER > BOOST.
Please let us know whether the above methods work. We look forward to your reply soon. Appreciate your patience. Michelle
Oh, it worked! When I turned off the windows key, it felt worse than before, but when I turned off the grip key, it was amazing, I was testing in fortnite, it felt like the keyboard was even better lol, I think it's because of the FPS. Thank you very much, I had this problem for a long time :D
A
  • Anonymous
  • 0 replies
  • October 24, 2022
Directhehe
Oh, it worked! When I turned off the windows key, it felt worse than before, but when I turned off the grip key, it was amazing, I was testing in fortnite, it felt like the keyboard was even better lol, I think it's because of the FPS. Thank you very much, I had this problem for a long time :D
That is great! Please feel free to let me know if you need further assistance regarding Razer Cortex PC. Michelle
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