keyboard not showing up in device manager | Razer Insider
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i got my laptop from amazon and had it for a bout a month. no spills, no drops. one day it went out of battery and i charged it but it wouldnt turn back on. so i restarted it and the keyboard didnt light up neither could i type on it. And as soon as it turned on it started overheating. it hasnt stopped either. been a month and have tried everything. seller on amazon didnt help
Do you mind sending me the serial number of your laptop via PM? That way, I can verify its model and assist you accordingly. Also, please send me the following:



a. Video/screenshot of Device Manager showing the missing keyboard drivers:

b. Screenshot of the Battery Report:

c. Photo of BIOS main tab:

d. Screenshot of System Information (Press Windows Key+R on your keyboard: Inside the Run dialog box, type "msinfo32.exe"):

e. Screenshot of your Windows Update history:

f. Razer Synapse version:



Please save the files in your Google Drive or another online drive account, then paste the shareable link to your message. Let's continue from there.





I'll lock this thread now.
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