Kitty headset disconnecting reconnecting
My headset keeps disconnecting, I then searched the forums and came across this thread, mine does exactly the same. I did test it on other computers and still does the same.
Does anyone else have an idea what I can do to fix it?
/kitty-headset-disconnecting-reconnecting.76658/
Kitty headset keeps disconnecting, reconnecting. updated synaps, repaired razor synaps, uninstalled, reinstalled headset from device manager.
changed usb ports, 2.0 and 3.2 still both have issue
uninstalled, restarted, reinstalled drivers
in the device manager when it stops working it removes itself from audio imput/output and sound, video and game controllers but not from human inferface devices
still occurs after exiting cortex/synapse
already reviewed
https://mysupport.razer.com/app/ans...zer-kraken-kitty-edition-|-rz04-02980-support and https://mysupport.razer.com/app/answers/detail/a_id/4000
This topic has been closed for replies.
- Razer Support
Dalia.Have you contacted our Support Team? Otherwise, please send me the following: a. Synapse 3.0 logs. b. MSinfo logs. Save the compressed files via Google Drive or any online drive account, then paste the link in your PM. I’ll be locking this thread now to divert our conversation privately.
My headset keeps disconnecting, I then searched the forums and came across this thread, mine does exactly the same. I did test it on other computers and still does the same. Does anyone else have an idea what I can do to fix it? /kitty-headset-disconnecting-reconnecting.76658/ Kitty headset keeps disconnecting, reconnecting. updated synaps, repaired razor synaps, uninstalled, reinstalled headset from device manager. changed usb ports, 2.0 and 3.2 still both have issue uninstalled, restarted, reinstalled drivers in the device manager when it stops working it removes itself from audio imput/output and sound, video and game controllers but not from human inferface devices still occurs after exiting cortex/synapse already reviewed https://mysupport.razer.com/app/ans...zer-kraken-kitty-edition-|-rz04-02980-support and https://mysupport.razer.com/app/answers/detail/a_id/4000
Hi there,
Thank you for getting back to me, herewith the link to the google drive. I have also included the proof of purchase.
(*Omitted for security reasons)
I really appreciate your fast response time. This is why I am a avid Razer fan for live.
- Razer Support
Dalia.No biggie! By the way, I removed the Google Drive link from your post for security purposes and replied to your PM. Let's continue isolating the headset's concern there.
Hi there, Thank you for getting back to me, herewith the link to the google drive. I have also included the proof of purchase. (*Omitted for security reasons) I really appreciate your fast response time. This is why I am a avid Razer fan for live.
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