Basically, my Kitty Kraken headset (bought new in December 2020) will disconnect/reconnect about once per second when the following is happening:
- I'm in a voice call in Discord.
- I have Razer Synapse running.
- I am playing Dead by Daylight.
This is not the only time that the disconnecting/reconnecting happens, but it is the most repeatable way of showing the issue.
When the headset disconnects/reconnects it disappears from Synapse and causes my other Razer devices (Black Widow keyboard and Naga Chroma mouse) to reset in their lighting cycle.
If I close out of Synapse, the issue no longer occurs.
I've tried uninstalling/reinstalling Synapse, unplugging and replugging my headset, and going through and adjusting the power settings outlined in this post. Nothing has solved the issue.
It was working fine until a couple of months ago, and it seems that's about the time some others started experiencing issues as well.
I'd like to take a closer look at the behavior. Please send me the serial number of your headset via PM. I'll be needing it to verify the model of your device and look into possible solutions. Let's go from there.
Thread locked to curb conversation to PMs.