Kiyo No Longer Working - Showing as "Other Device" | Razer Insider
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Kiyo No Longer Working - Showing as "Other Device"

  • May 1, 2020
  • 2 replies
  • 20 views
C
A few days ago, when I plugged in my camera, it failed to respond as of 4/27/2020. Through troubleshooting it appears the driver is unable to install. The status for this unknown device states the following: [INDENT]The drivers for this device are not installed. (Code 28) The install class is not present or is invalid. To find a driver for this device, click Update Driver.[/INDENT] The latest update that I am able to see failed to install on 3/15/2020, which was for an update made available on 1/2/2017. This doesn't seem to be related, as my camera was working as of 4/24/2020. I attempted to download a driver from the razer website, and was only able to find a firmware update. Upon attempting to install this update, I receive an error message stating
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2 Replies

C
It seems that ensuring the camera is connected to a usb 3 is the resolution to this issue. I reconnected to my dock in my home office, as it was connected when it was working. Unfortunately this isn't obvious when troubleshooting.
Razer.Speedcr0ss
Hi there! Thanks for posting your concern here. Have you installed or updated Razer Synapse 3.0? Feel free to send me a PM should you need additional assistance.
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