kiyo not working | Razer Insider

kiyo not working

  • 18 December 2018
  • 12 replies
  • 10 views
A
  • Anonymous
  • 0 replies
my razer kiyo isnt working this was ever since last synapse update its just blank on the broadcaster tab for synapse no info and ive even switched out the kiyo for another nothing
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12 Replies

R
Userlevel 6
Hi there. Have you tried doing a repair or reinstall of Synapse? If not yet, please do and let me know how it goes.
A
Razer.RedPanda
Hi there. Have you tried doing a repair or reinstall of Synapse? If not yet, please do and let me know how it goes.

yes ive done that and still nothing
A
I am having the same issue rn
R
Userlevel 6
keryilias
yes ive done that and still nothing

glenr
I am having the same issue rn

Thanks for the reply. Is the Kiyo still recognized in the device manager? Are you still able to use with other applications? Also, what is the current version number of Synapse 3 that you are using?
A
Razer.RedPanda
Thanks for the reply. Is the Kiyo still recognized in the device manager? Are you still able to use with other applications? Also, what is the current version number of Synapse 3 that you are using?

yes i have ther synapse fully updated to the newest software the kiyo wont even turn on ive switched my kiyo 3 times now and nothing the synapse will show a spot for the kiyo on broadcaster but the spot on broadcaster is black with the name razer kiyo at bottom.
R
Userlevel 6
Thanks for the reply. What do you mean by switching your Kiyo? Please send me a PM of the screenshot of your Synapse window as well as the link to this post. Let's continue there.
A
not allowing me to send the screenshots
A
and the largest thing is im not the only one
A
this same thing is happening to me
A
keryilias
and the largest thing is im not the only one

Hey,

im not sure if you got it fixed but I wanted to give you the workaround I'm using - razer told me that there was a bug with the current version of synapse. What I did was uninstalled all razer software, then deleted the razer folders both in program files and my windows user folder. After that, I restarted my computer, and plugged the kiyo in. It automatically installed an older version of synapse that doesnt have the bug. Just make sure you don't update and you should be good until this is fixed.
A
technoMaximumBlue116
Hey,

im not sure if you got it fixed but I wanted to give you the workaround I'm using - razer told me that there was a bug with the current version of synapse. What I did was uninstalled all razer software, then deleted the razer folders both in program files and my windows user folder. After that, I restarted my computer, and plugged the kiyo in. It automatically installed an older version of synapse that doesnt have the bug. Just make sure you don't update and you should be good until this is fixed.

awesome thanks
S
Just tried this and no dice for me....looks like we are waiting for a new release of synapse...
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