I have this exact same problem and contacted razer support. They said:-



"We hate to say that your current firmware is not compatible with the update, but we can offer a replacement on that one."



I'm not sure whether they mean a replacement device or replacement firmware but I guess they probably mean the firmware. I'll post an update if I learn more which may assist you.

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Johnnyd1979
I have this exact same problem and contacted razer support. They said:-



"We hate to say that your current firmware is not compatible with the update, but we can offer a replacement on that one."



I'm not sure whether they mean a replacement device or replacement firmware but I guess they probably mean the firmware. I'll post an update if I learn more which may assist you.

Mikeroni
Hi. When trying to install the firmware update for the Kiyo Pro, it says I need to contact support. See screenshot. What should I do?

Please send me the serial number of your Razer Kiyo Pro via PM as I need to check its firmware compatibility. Let's continue our conversation from there.

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