Kraken BT Kitty Edition Lowering or Ruining Music/Volume Levels | Razer Insider
Skip to main content
Question

Kraken BT Kitty Edition Lowering or Ruining Music/Volume Levels

  • 30 January 2024
  • 2 replies
  • 254 views

SweetYrene

Hey all,

The issue I’m having is as follows:
As soon as I get into a call on Discord, the volume in my Spotify and makes it sound like the game audio (in this case Final Fantasy XIV) is coming through a filter as well as being lowered. It’s like I’m listening to it through water and it’s horrible.
When I’m not in a call in Discord, there’s no issues.
The headset also fails to show in Razer Synapse as an option, only my mouse (Razer Viper Ultimate) shows as an option.

I feel like I’ve tried everything at this point. I’ve tried the following:
1. Uninstalling and reinstalling the Bluetooth driver.
1a. I use a Bluetooth 4.0. I understand this shouldn’t make a difference.
2. Uninstalling and reinstalling the headset driver from device manager.
3. Uninstalling and reinstalling Synapse (The headset doesn’t show as an option).
3a. No there’s no option for Razer Stereo in my devices so this isn’t the issue with Synapse.
4. Checking the input and output devices in Windows 11.
5. Checking the input and output devices in Discord.
6. I’ve checked for updates on the drivers to make sure everything is up to date on the headset, bluetooth and Synapse.
7. I’ve tried using the headset on my phone, using Discord and Spotify on it, and there’s no issues with audio from my phone with the headset. The music volume from Spotify isn’t lowered and Discord is clear.

Any help would be greatly appreciated as I’ve noticed others are also having this issue. Most have found fixes with the issue being around Razer Stereo, but I don’t have that option. I’m using Windows 11 as well and I’m on a desktop PC, not a laptop.

This has been an issue for over the past 4 hours and I’ve not been able to find a fix.

Please help because I don’t want to return the headset. 

Did this topic help you find an answer to your question?

2 Replies

Kaede_Oneesan
  • Insider Mini
  • 2 replies
  • February 22, 2024
SweetYrene wrote:

Hey all,

The issue I’m having is as follows:
As soon as I get into a call on Discord, the volume in my Spotify and makes it sound like the game audio (in this case Final Fantasy XIV) is coming through a filter as well as being lowered. It’s like I’m listening to it through water and it’s horrible.
When I’m not in a call in Discord, there’s no issues.
The headset also fails to show in Razer Synapse as an option, only my mouse (Razer Viper Ultimate) shows as an option.

I feel like I’ve tried everything at this point. I’ve tried the following:
1. Uninstalling and reinstalling the Bluetooth driver.
1a. I use a Bluetooth 4.0. I understand this shouldn’t make a difference.
2. Uninstalling and reinstalling the headset driver from device manager.
3. Uninstalling and reinstalling Synapse (The headset doesn’t show as an option).
3a. No there’s no option for Razer Stereo in my devices so this isn’t the issue with Synapse.
4. Checking the input and output devices in Windows 11.
5. Checking the input and output devices in Discord.
6. I’ve checked for updates on the drivers to make sure everything is up to date on the headset, bluetooth and Synapse.
7. I’ve tried using the headset on my phone, using Discord and Spotify on it, and there’s no issues with audio from my phone with the headset. The music volume from Spotify isn’t lowered and Discord is clear.

Any help would be greatly appreciated as I’ve noticed others are also having this issue. Most have found fixes with the issue being around Razer Stereo, but I don’t have that option. I’m using Windows 11 as well and I’m on a desktop PC, not a laptop.

This has been an issue for over the past 4 hours and I’ve not been able to find a fix.

Please help because I don’t want to return the headset. 

I have received a replacement from razer from my old V1 Kitty Audio to the new V2 BT version.  Still having the same issues where every game audio is muted whenever on discord call.  This only happens on Razer but not an issue with other wired or wireless high brand BT headset. 

It is shocking that a company like Razer will have issues with a commonly used app like discord and steam. 

One of the last year solution was to go to turn off the ‘hands free telephony’ option.

  1. Devices and Printers > right click your headset
  1. Properties> Switch to Services tab
  2. Untick “Handsfree telephony” then click OK

 

This fixes the audio issue but disables your mic so you are unable to speak or use push to talk.

 

If anyone else can figure this out please let me know as Razer and Discord teams have not been helpful. 


  • Insider Mini
  • 1 reply
  • November 1, 2024

Reviving this as it’s one of two threads that have my same issue but no real fix listed. Did you ever find a solution? Hoping I don’t have to disable mic input in order for my game audio not to be terrible. thx


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings