Like many my razer kraken kitty headset pops and disconnects than reconnects my audio, at first it started when my audio was too loud but now it happens whenever i use it.
Sometimes, it even causes anything plugged into other USBs to disconnect and I have to restart my whole pc but it hasn't done that in awhile.
This is my second pair because i used my warranty to return my first pair that did the same thing so i can’t just get a new pair and with how expensive these headphones are i expect them to work and razers customer service has not been helpful at all and keep ignoring a huge issue.
I've tried uninstalling/reinstalling Synapse, unplugging and replugging my headset, disabling all other audio devices, using a powered hub, and going through and adjusting the brightness power settings mentioned in other posts.
I’ve tried everything listed on the support page as well.
For wireless headsets, ensure that the device is operated within the maximum wireless range and there are no other devices that may cause interference.
Ensure that the device is plugged in directly to a PC and not a USB hub.
Disable Synapse 3. Right-click the Razer Synapse icon found in the system tray then select "Exit Synapse".
If the headset works without Synapse, do a clean reinstall of Synapse, see How to perform a clean re-installation of Razer Synapse 3 & 2.0 on Windows.
Uninstall headset drivers.
- Press Windows key + S on the keyboard to open the Search bar.
- Type in “Device Manager” and hit enter.
- Go to “Audio inputs and outputs”.
- Right-click on the Razer headset and select “Uninstall device”.
- Restart the computer to completely uninstall the drivers. The drivers are automatically installed on the computer after a restart.
For wireless headsets, re-pair the headset using the appropriate pairing utility. Visit Razer Support and search for headset pairing utility then follow through with the provided step-by-step guide.
Try the headset on a different computer to further isolate the issue. If the headset is working properly on a different device, the issue could be due to a defective computer or device USB port.
The only thing i noticed is the headset works perfectly fine on my old broken laptop but the issues happen on my new and expensive rig? it doesn't make sense. That means i know my headset works and there is some software issue. My rig plays audio perfectly with any other device its just the razer headset yet i know its not broken as it works perfectly fine on mt laptop.
I went through my pc and deleted everything razer and made sure everything was updated and than restarted my pc and still audio pauses.
If there is anyone who can help please send me anything i havent tried yet because i paid $300 for these headphones and for the lighting just for them to not work?