Hello,

I posted this to the Razer reddit support thread as well but realized the support forums would be the more likely place to get help.



TLDR: Kraken Kitty wired crackling/distorted sound ingame, everything fine in Windows, worked fine before



My family got me a Kraken Kitty wired for my birthday. It worked fine for the first two weeks, be it in stereo or 7.1 mode. I then upgraded M&K as well and got a Blackwidow v3 Pro and Basilisk ultimate - that's when the problem seems to have started:



Starting yesterday, every game sound only comes out as static crackling and is distorted. It's not just buzzing but clearly a distorted, unrecognizable crackling version of the game sound. Like really bad artifacts in VOIP. Out-of-game sound is fine though, be it browser, Discord or Spotify - those all sound sweet. The odd thing is - it even happens with my Realtek onboard sound and Speakers now.



I have done a complete clean reinstall of Synapse according to the guide in the Razer support pages. Removed all drivers via device manager, did any windows cleanup as suggested. I tried using stereo only, or 7.1 fiddled with the devices and channel settings in various games to no avail. It is odd that this started after the installation of the other peripheral components that have seemingly nothing to do with the sound devices.



The issue seems to be related to the Synapse software. After clean uninstalling and deleting the drivers from device manager it sounds okay ingame without installing Synapse (apart from a slight background buzz I don't get in Windows). However I can't configure my devices this way. At least the keyboard keeps its config except for the lighting.



I'm on Windows 11 beta branch (yeah I know, unsupported system but it *worked* before), Ryzen 3600x, Palit GTX1080, MSI Gaming EDGE WIFI x570 board



Maybe anyone knows something around here - thanks in advance for any idea.