Kraken TE does not have proper sound in THX and Game | Razer Insider

Kraken TE does not have proper sound in THX and Game

  • 30 August 2019
  • 4 replies

Hi there

I have a problem where the Kraken TE is very quiet for some reason. This strangely, does not happen in Chat, only if I choose THX Spatial or Game in the choices of audio output.

I have tried the following solutions but none of them have helped so far:

  • reinstalled Synapse 3 a gazillion times
  • changed settings in Synapse

  • changed settings in Windows Sound controls (use this as main etc.)
  • activate/deactivate THX service
  • Firmware update with link provided from Razer's website
  • Updated through device manager
  • Rolled back to old drivers

Strangely, Game and THX are the ones that don't work properly and happen to be listed as speakers instead of headphones. Chat, which is the working one is correctly listed as headphone.

Unfortunately I haven't found any option in the Windows controls where it let's me choose the type of output device.

Does anyone have a tip for me? While Chat is ok to use, the quality in Game/Spatial is so much better but it is so quiet that I don't understand a single thing. I have looked through several articles and forum posts but haven't found a solution yet.

The headphones are plugged into the USB controller and I have tried other USB ports.


Windows 10 Home
AMD FX(tm) 8320 3.5GHz
HyperX FURY DDR3 2x8GB
Gigabyte GTX-750 Ti Windforce 2X 2GB GDDR5
AsRock 970M Pro3
Corsair VS550

Kind regards

This topic has been closed for comments

4 Replies

bumping this so hopefully a team member can finally take care of this
Userlevel 7
Hey there! Thanks for posting your concern here. Please launch your Razer Synapse 3.0 check if your Razer Kraken TE - Game is selected as the default device. Also, ensure "Kraken TE-Game" is set as the default device in Sound Properties > Playback as per below steps. Lastly, check that Game/Chat balance on USB dongle hardware is set to mid.
There was an automatic update today and now it seems to work. I do however hear crackling a lot which wasn't there when it was all quiet.
Userlevel 7
Thanks for letting me know. Does that the crackling happen to all application with audio? Have you tried tweaking/adjusting your equalizer? Please adjust your 2kHz down to -12db and see if the cracking stops.