kraken TE wont connect to synapse | Razer Insider
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kraken TE wont connect to synapse

  • 12 April 2020
  • 3 replies
  • 118 views
need help, tried about everything in support forums currently in chat with razer support but not being very helpful
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3 Replies

Razer.Speedcr0ss
Userlevel 7
Anbufox
need help, tried about everything in support forums currently in chat with razer support but not being very helpful


Hi there! Was everything covered? How's your Kraken TE?
A
They made me package up the code to see what was going on and they never got back to me, it's been more than a month. The kraken te is fine I guess, i cant use it properly but I found out if I dont have razer installed I can actually use it as a headset, but that means I miss out on a lot of functions especially since I also have a razer mouse and keyboard
Razer.Speedcr0ss
Userlevel 7
Anbufox
They made me package up the code to see what was going on and they never got back to me, it's been more than a month. The kraken te is fine I guess, i cant use it properly but I found out if I dont have razer installed I can actually use it as a headset, but that means I miss out on a lot of functions especially since I also have a razer mouse and keyboard


Sorry for the mishap. I agree with that. The Razer Synapse features can be controlled via Razer Synapse 3.0. And yes, the provided support could have done better. Please send me a PM together with your email address or case number so I can check its history. Let's continue from there.
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