Kraken Tournament Edition Mic Not Working

Enclave_General · 2019-12-28T23:44:19+00:00

Hello! I've got a Kraken Tournament Edition that's still only a few months old, but the microphone has recently stopped working on the audio controller. I went on vacation for two weeks, only to return to the microphone not work when plugged into the audio controller, despite the fact that not only was it not in use for two weeks, it also worked on the very day that I left, as I used it to record a video with it working fine. It doesn't even detect any input when I test it in the settings. I've also ensured that the mic itself is still functional, and it works when plugged into my computer's microphone jack and my cell phone and laptop, but not into the audio controller. To make matters worse, I can't even find another audio controller available for sale, so I'm really hoping I can get some help, as plugging the headset into my mic jack prevents me from using the headset. I'm also not about to buy a new headset since this one is still fairly new, yet somehow managed to stop working when it wasn't even in use. Here are the various methods I've used to attempt to fix the issue: - Rolled-back drivers - Updated drivers - Cleared cache - Repaired Synapse - Updated Synapse - Reset Synapse options to factory default - Uninstalled Synapse - Reinstalled Synapse - Uninstalled and Reinstalled audio drivers - Cleaned physical audio jack thoroughly - Cleaned mic thoroughly - Cleaned USB thoroughly - Installed 3rd party software - Changed audio settings - Modified Windows audio settings - Reinstalled all audio software - Tested on various applications. None of these have fixed the problem, leading me to believe that somehow, despite not being used for two weeks, the audio jack in the controller has malfunctioned. However, I'm really hoping it's a software issue and that someone can help me fix it, or if it is physical, point me in the direction of a replacement audio controller without buying an entirely new headset. Any and all help would be much appreciated.

Skip to main content

Forums
Support
House Rules
Promos and Giveaways
Razer Silver Rewards

Create
Login

[MONTHLY SILVER] January 2026 30,000 Silver Drawing

3 days ago

Home
Community Overview
Razer Support
Razer Support
Kraken Tournament Edition Mic Not Working

Powered by Gainsight

Cookies Cookie settings Accessibility statement

Sign up

Already have an account? Login

Log in with Razer ID to create new threads and earn badges.

LOG IN

Welcome to Razer Insider

Log in with Razer ID to create new threads and earn badges.

LOG IN

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Shop

RazerStores
RazerCafe
Store Locator
Purchase Programs
Bulk Order Program
Education
Only at Razer
Razer Silver Rewards
Affiliate
Newsletter

Explore

Technology
Chroma RGB
Concepts
Esports
Collabs

Support

Get Help
Registration & Warranty
RazerStore Support
RazerCare
Manage Razer ID
Support Videos
Recycling Program
Accessibility Statement

Company

About Us
Careers
Newsroom
zVentures
Contact Us

FOR GAMERS. BY GAMERS.™

Site Map
Legal Terms
Privacy Policy

FOR GAMERS. BY GAMERS.™