Kraken Tournament Edition - THX Spatial Audio not working. | Razer Insider

Kraken Tournament Edition - THX Spatial Audio not working.

  • 14 February 2019
  • 79 replies
  • 306 views
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I've already chatted to a representative on support, and after everything he/she has offered to help with, nothing worked.
I've tried every solution on the internet including his support, and he eventually said I should get a replacement since it was from Amazon... It arrived today and to no avail, THX is still not working.

I've done everything in the book and looking for any advice, I've already tried restarting, reinstalling, plugging into another USB, resetting my PC, it just isn't working.

It worked before and to be honest I really don't want to return them... Not after I experienced the difference between normal stereo & THX.


I have Chrome and other Apps open that can use THX yet it's not displaying.
EDIT:
Also, none of the other equaliser options, voice clarity, sound normalisation works
It works on other PCs, namely my laptop
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79 Replies

Razer.Speedcr0ss
Userlevel 7
Hey everyone! Our Support Team wants to gather a new set of Razer Synapse logs as they want to get a data sample from the logs of the affected users by following the steps on this link. Save it via Google Drive or to another online drive account, then include its link in your PM or paste it in the feedback section after submitting a case. Let's continue from there.
T
Fixed!.
1.uninstall device.(device manager)
2.uninstall synapse
3.delete any razer folder.
4.restart computer.
5.install synapse.
6.plug device.

It is very important,to plug device when synapse is installed.

Hope it will help you.
J
I am having this problem with the Blackshark V2. The Mixer tab lists no programs and no modes, all the boxes are empty. If I tick on the Spatial Audio switch to "on", nothing happens and it will switch off as soon as I navigate to another tab.

If I manage to get a fresh profile somehow (through logging in as a guest or pressing quick start before profiles are synced) the Mixer tab will list programs and work for a minute but then fail shortly afterwards. It's like the THX driver stops accepting all Synapse input and won't allow any of the Mixer tab contents to load.
Razer.Speedcr0ss
Userlevel 7
Thokkiano
Fixed!.
1.uninstall device.(device manager)
2.uninstall synapse
3.delete any razer folder.
4.restart computer.
5.install synapse.
6.plug device.

It is very important,to plug device when synapse is installed.

Hope it will help you.


Thanks for sharing your workaround. This is helpful for the other users on this thread.

Hey @Jarskaaja! Thanks for posting your Razer Synapse 3.0's behavior here. Please send me a PM together with your computer's Synapse 3.0 logs so I can assist you in submitting a case. I'll wait for your follow-up.
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