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Kraken V4 Pro - Firmware available / Firmware Update Required

  • February 19, 2025
  • 8 replies
  • 335 views
Rafal5691

Hi

After I had bought Kraken V4 Pro I updated firmware ver. 1.2_r4

But when I connect my Kraken to PC using USB cable I an always informed that Firmware Update Required

So I visit website https://mysupport.razer.com/app/answers/detail/a_id/14927 , and there is still the same  firmware ver.1.2_r4

 After dowloading again I follow steps:

So “No update required” because I have already updated.

But any time I connect the headset to PC information about new firmware is displayed

 

Is a new firmware available or not?

Best regards

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8 Replies

Rafal5691
  • Rafal5691
  • Author
  • Insider Mini
  • 12 replies
  • February 28, 2025

New firmware

available

But nothing changed - after updating and connecting USB cabel to the headset directly I can see 

What firmware is availabe if I have just updated both OLED Control Hub and the headset

 

 

Dunlor
1 person likes this
  • Dunlor
    Dunlor
Dunlor
  • Dunlor
  • Insider Mini
  • 1 reply
  • March 9, 2025

i have exact same issue. it seems my brand new headset has a shorter battery life now after updates that i have to use cable directly and everytime its connected it pops up with firmware update. i would say it a bug relating to the fact that its not connected via dongle thus not detecting the firmware correctly. i just ignore and hope razer reads this and fixes the bug

Dunlor
MasterBiz89
T
3 people like this
  • Dunlor
    Dunlor
  • MasterBiz89
    MasterBiz89
  • T
    TheDarkJ0k3R
AaragornM
  • AaragornM
  • Insider Mini
  • 1 reply
  • March 28, 2025

I still have a notification for an update, and every time I visit the website it states the website is “undergoing maintenance”.  This has been the case for at least the last 10 days or so.

Razer Kraken V4 Pro Firmware Updater | RZ04-0516

S
MasterBiz89
2 people like this
  • S
    SickUntoDeath
  • MasterBiz89
    MasterBiz89
X
  • xactzerg
  • Insider Mini
  • 1 reply
  • March 29, 2025

Also just purchased the Kraken V4 Pro, and getting a notification that a firmware update is required only to find that the web page is under going maintenance. I dont think being told to disable the software until its available is a reasonable response for a brand new out of the box $400 headset.

S
1 person likes this
  • S
    SickUntoDeath
S

Do we have some kind of Info on when the page for the updater will be out of maintenance?

MasterBiz89
  • MasterBiz89
  • Insider Mini
  • 1 reply
  • May 19, 2025
I already updated but am still getting this message.

 

B

I have the same issue as MasterBiz89, and I’m not able to hear any sound when in wireless mode. Don’t know how to fix this issue. Help please, thanks.

Razer.Ten
  • Razer.TenRazer Support
  • Razer Support
  • 289 replies
  • June 5, 2025

Hey guys, 

If you continue to experience the issue, please send me a PM with the serial number of your headset so I can verify it in our system and check for applicable workarounds that might address the firmware update and audio issue.

 


*Thread locked to curb conversation to PM.

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