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KULAKLIK

  • June 21, 2025
  • 1 reply
  • 17 views
V

OYUN OYNARKEN KULAĞIMIN SOL TARAFI DURDUK YERE DÜŞTÜ ANLAM VEREMEDİĞİM ŞEKİLDE DAHA ALALI 2 , 3 AY OLDU GARANTİSİ KAPSAMINDA BU ÜRÜNÜN DEĞİŞİMİNİ YA DA TAMİRİNİ TALEP ETMEK İSTİYORUM

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    Razer.Aero
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    • Razer.AeroRazer Support
    • Razer Support
    • June 21, 2025

    OYUN OYNARKEN KULAĞIMIN SOL TARAFI DURDUK YERE DÜŞTÜ ANLAM VEREMEDİĞİM ŞEKİLDE DAHA ALALI 2 , 3 AY OLDU GARANTİSİ KAPSAMINDA BU ÜRÜNÜN DEĞİŞİMİNİ YA DA TAMİRİNİ TALEP ETMEK İSTİYORUM

    This translates as:
    Hi 

    WHILE PLAYING A GAME, THE LEFT SIDE OF MY EAR FELL DOWN FOR NO REASON. I CAN'T UNDERSTAND IT'S BEEN 2-3 MONTHS AFTER I BOUGHT IT. I WANT TO REQUEST A REPLACEMENT OR REPAIR OF THIS PRODUCT UNDER ITS WARRANTY.

    Hi VLR_TyGL,

    Please be informed that Razer Insider does not support your preferred language. Therefore, we kindly ask that you post your inquiries or concerns in English across all boards.

    I'm sorry to hear about your headset’s broken yoke. Kindly refer to the warranty exclusions and limitations here. Also, help me answer a few questions below so I can assist you accordingly.
    • When did the issue start to occur?
    • Were there any incidents with your headset before the issue? i.e. dropped, accidental pull while standing up, etc.
    • Do you happen to use more force than usual when removing the headset?
    • Were there any incidents of pulling or tugging the headsets, making them stretch beyond their limit?

    I'd also appreciate it if you could send a photo or video showing the issue for me to check. Please PM me your device serial number and proof of purchase. Save the shareable files via any online drive account listed in this link. All the best!

    ​*Thread locked to curb the conversation to PMs.

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