Login failed | Razer Insider
Skip to main content
Question

Login failed

  • February 20, 2026
  • 1 reply
  • 6 views
R

trying to login my razer since i reformatted my PC. and i got this, however both ipv6 and ipv4 is my IP! 

 

 

    This topic has been closed for replies.

    1 Reply

    Razer.Aero
    Forum|alt.badge.img
    • Razer.AeroRazer Support
    • Razer Support
    • February 20, 2026

    Hi RedOrangedatafirst863,

    If you’re unable to verify your authenticator code, possible that the date and time setting on your authenticator's device may be out of sync. Make sure your authenticator device's date and time setting is set to Automatic to avoid synchronization issues.

    To do this:

    On Android: Go to Settings > Date & Time, enable “Use network-provided time”.

    On iOS: Go to General > Date & Time, turn on “Set Automatically”.

    Note: If you have created multiple Razer ID accounts, check that the OTP generated by your authenticator app is for the account you are currently logged into.

    Feel free to PM me if you need further assistance. Have a good one!

    *Thread is locked to keep the conversation to PMs.
     

    CookiesCookie settingsAccessibility statement