Lost All Profiles and Settings After Updating to Synapse 4 and Chroma Studio Split | Razer Insider
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Lost All Profiles and Settings After Updating to Synapse 4 and Chroma Studio Split

  • November 9, 2024
  • 4 replies
  • 587 views
Kaanahmet070

Hey everyone,

I recently updated from Synapse 3 to Synapse 4, and with this update, Chroma Studio was separated into its own application. Unfortunately, this change caused me to lose all my previously configured profiles and settings for my Razer BlackWidow keyboard.

Here’s what I’ve lost:

  • Game-specific profiles I had meticulously set up
  • Custom RGB lighting effects created in Chroma Studio
  • Other personalized usage settings that I used regularly

These profiles and settings were essential for my workflow and gaming experience, and now I’m stuck having to recreate everything from scratch, which is incredibly frustrating.

Has anyone else faced this issue? If so, is there a way to recover lost profiles and settings? Or perhaps any advice on how to back them up to avoid similar problems in the future?

I’d really appreciate any help or tips! Thanks in advance. 🙏

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4 Replies

N
  • Nectorice
  • Insider Mini
  • 1 reply
  • November 16, 2024

I also had this issue and worse I reset up a basic profile only to have it reset and disappear within 5 minutes. My sensitivity is shot and not able to be adjusted as well. Came to add on in hopes to find workarounds. 

Jixil
1 person likes this
  • Jixil
    Jixil
C

i have the same problem. profiles changing bindings or disables keys.

i just send my new 35k mouse back because the scroll wheel dident work.

and they send me a video where it worked. so i think that its synapse that's doing it.

iit just fecket my setting up now (again) after i tried to get the d pad working in poe2.

 

best way so far is to make your profiles. duplicate them and use the duplicated ones.

when things go south, delete the dups and duplicate from the originals again.

so never use the main for other than duplicate 

MikeBalab
  • MikeBalab
  • Insider Mini
  • 1 reply
  • February 20, 2025

Same issue. Best way is to stay in Synapse 3.

P
  • Photic_Flex
  • Insider Mini
  • 3 replies
  • March 12, 2025

Actually had this happen to me as well but I FOUND A FIX

 

Go into 1 of your device pages then in the top right hand corner of the window you will see a little button that almost looks like 2 windows and its a “Synapse 3 profile migration” button where you can migrate all your old profiles to Synapse 4 and this worked for me 

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