Mamba 16000 and Synapse 2 | Razer Insider
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Mamba 16000 and Synapse 2

  • 4 July 2021
  • 1 reply
  • 2 views
Hi All,



I realize I have an older mouse. But, I have finally grown weary of constantly resetting my settings via the Synapse 2 software.



The problem I have been experiencing is with the "X-Y sensitivity" settings.



They don't stick. No matter how many times I reset them, within a day or so, the jump back up to 16000 by itself.



Any Suggestions on what i need to do.

i have uninstalled and reinstalled numerous times.



I use this mouse in a wired environment. Never wireless.



Thank you for any help provided.



Dale Peronteau
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1 Reply

Razer.Caziel
Userlevel 7
If performing a clean reinstallation of Razer Synapse did not help. PM me the serial number of your mouse. I can use it to verify its model and look into firmware-specific solutions. I'd also appreciate it if you can gather your Synapse logs by following this guide and a screenshot of your MSINFO32. You can upload the logs on Google drive or any hosting site and send me the sharable link.
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