Mamba Elite keeps unloading/loading
About a month ago, my Mamba Elite mouse started to randomly unload while I using Windows. I can audibly hear the USB tone of the device unloading, then about a minute later - I hear the USB connected alert and it's back. It's like the driver is getting unloaded/reloaded but I have no idea why this keeps happening.
I've updated all the drivers and latest Synapse software... uninstalled everything, re-installed everything multiple times. There doesn't appear to be any short in the cable (I can't force it to happen), but when I use it in daily work -- every 5-10 minutes, I'm moving around the screen and it does this and I lose my mouse for a couple minutes. It's driving me nuts.
I'm using a Surfacebook 2 and don't have any issues with other peripherals. I tried moving it from the dock to the USB port on the side of SB, that didn't change anything. I've been using an alternate mouse -- no issues.
Is there any diagnostic I can use to figure out why this thing keeps unloading to determine if the driver is being unloaded by something or crashing...or ??? I'm out of ideas. I supposed I could move it to another computer and see if it happens there, but hoped there was some tool or telemetry I could find to understand why these events keep happening.
Great mouse - but this issue is making it unusable.
Thanks,
Reed
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easyVeryLightMalachi875Hello easyVeryLightMalachi875. Can you actually check your device on another PC?
About a month ago, my Mamba Elite mouse started to randomly unload while I using Windows. I can audibly hear the USB tone of the device unloading, then about a minute later - I hear the USB connected alert and it's back. It's like the driver is getting unloaded/reloaded but I have no idea why this keeps happening. I've updated all the drivers and latest Synapse software... uninstalled everything, re-installed everything multiple times. There doesn't appear to be any short in the cable (I can't force it to happen), but when I use it in daily work -- every 5-10 minutes, I'm moving around the screen and it does this and I lose my mouse for a couple minutes. It's driving me nuts. I'm using a Surfacebook 2 and don't have any issues with other peripherals. I tried moving it from the dock to the USB port on the side of SB, that didn't change anything. I've been using an alternate mouse -- no issues. Is there any diagnostic I can use to figure out why this thing keeps unloading to determine if the driver is being unloaded by something or crashing...or ??? I'm out of ideas. I supposed I could move it to another computer and see if it happens there, but hoped there was some tool or telemetry I could find to understand why these events keep happening. Great mouse - but this issue is making it unusable. Thanks, Reed
So moved the device to another PC and no problems there. I actually just bought completely new Razer hardware for the affected PC -- new keyboard, mouse, and headset -- updated all the software again and started having the same problem with the new mouse (Viper Mini). Works fine... then randomly unloads, then reload again a few minutes later.
Are they any known problems with the Surface 2 or a way to isolate why this is happening? I've uninstalled all the drivers and re-installed them several times.
Looks like this has been going on for awhile... possibly Surface issues
https://answers.microsoft.com/en-us/surface/forum/all/surface-book-2-cursor-freezes-and-mouse-stops/50a230c4-378d-48c2-8924-ebe1777f9c62?page=1
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