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Missing Order Confirmation

  • December 15, 2021
  • 2 replies
  • 26 views
B
A couple of days ago I redeemed some Razer Silver for the Gigantus V2 XXL, and I managed to get the code to actually acquire the good. Later, I bought it on the New Zealand website and everything was successful, including them taking the shipping + tax out of my Paypal account. However, there is nothing in my order confirmations nor did I get an order confirmation. Can anyone please help me out? Thanks
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2 Replies

Z
  • zhinjikage
  • February 18, 2022
BribedWhisper35
A couple of days ago I redeemed some Razer Silver for the Gigantus V2 XXL, and I managed to get the code to actually acquire the good. Later, I bought it on the New Zealand website and everything was successful, including them taking the shipping + tax out of my Paypal account. However, there is nothing in my order confirmations nor did I get an order confirmation. Can anyone please help me out? Thanks
Did you already receive your order? If not try this link. https://store.razer.com/DRHM/store?...zeraus&Locale=en_NZ&ThemeID=30273000&Env=BASE I also redeemed earlier and got the same issues with you but its already answered by this link which is from other post here in Insider. Hope it helps.
Razer.Speedcr0ss
Hey BribedWhisper35 and zhinjikage! Have you contacted our Razer Gold Support Team? If you haven't, please click this link: https://gold.razer.com/ticket-inbox/submit. Once done, please wait for the team to send you a follow-up message via email. I’ll be locking this thread now. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.
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