Monster smart lighting strips connected but not recieving commands

I have some smart lighting strips that are showing connected to chroma but arent recieving any lighting commands from chroma rather consistently. Their brand is monster smart lighting and they are actively connected to the network. i can control them with everything except chroma so i believe chroma is the problem here. Is there any way other than resetting my whole router and disrupting my whole house connection to get them to work?

i can restart the router and they connect and play for a good 6 hours or so then i gotta do another router restart and thats still a gamble on if they will start actually lighting up from anything in the chroma app.