Mouse charging dock said my Basilisk Ultimate "not connected" | Razer Insider
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Mouse charging dock said my Basilisk Ultimate "not connected"

My mouse was plugged into the dock and it is working perfectly, however the dock said its "not connected" in the Synapse 3.

Is anyone experiencing this issue?
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5 Replies

Razer.Caziel
Userlevel 7
Do you mind sharing screenshots of this, if not a short clip detailing the issue? I'm not entirely sure what you're trying to point out or accomplish.
S
Razer.Caziel
Do you mind sharing screenshots of this, if not a short clip detailing the issue? I'm not entirely sure what you're trying to point out or accomplish.

Attached, please see the screenshot.
1 Attachment
Razer.Caziel
Userlevel 7

Was this screenshot taken when the mouse was docked? If so, then there may be a need for us to dig deeper. Otherwise, it is working as intended.
S
yes it was..
Razer.Caziel
Userlevel 7
In that case, please start by performing a clean installation of the app following the guide posted here. Shoot me a PM with the serial number of your mouse if the problem persists.
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