Mouse keeps on disconnecting and reconnecting | Razer Insider
Skip to main content

Mouse keeps on disconnecting and reconnecting

  • April 29, 2022
  • 1 reply
  • 81 views

My basilisk V2 keeps on disconnecting and reconnecting, when I'm on youtube, google etc it doesn't happen as often but as soon as I play a game it could occur every 5 sec in longer periods. I've turned power saving options off in device managers HID, Usb and mice. Every driver is updated, no EMI, latest windows update, my mouse worked on another computer but another mice didn't work on mine. I've tried every usb port and the usb is all the way in. l've also done a windows settings reset which didn't help any. This has been going on for 1-2 weeks now. It's the exact same every day. I need help, what do I do?
Did this topic help you find an answer to your question?
This topic has been closed for comments

1 Reply

Razer.Zionzedd
Try to reinstall the driver of your mouse and make sure the Synapse application is up to date. Update the firmware by following the steps here. If that didn't work, PM me the serial number of your device so I can check for other workarounds that can help you resolve the problem.

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings