Mouse Locking up / Freezing | Razer Insider
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Question

Mouse Locking up / Freezing

  • June 4, 2025
  • 1 reply
  • 47 views

Naga V2 Pro + Dock Pro

mouse locks up randomly when holding right click preventing movement, left/right click
side buttons continue to work
 

ive tried firmware updates and reinstalling drivers

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1 Reply

Razer.Ten
  • Razer Support
  • June 4, 2025

Hey ​@KazeKamui,

Can you disable your Synapse by following the steps from this link to see if the issue continues? Please also send me a PM with the serial number so I can verify it in our system and check for applicable troubleshooting steps that might address the freezing issue you're currently experiencing,

 

 

*Thread locked to curb conversation to PM.